The quickest and most efficient way to place an order is via our website with credit card or Paypal. We also can take orders over the phone, mail in (via our catalogue), or in person at an event. Cheques are accepted, but your order will not ship until the cheque has cleared.

• Shipping in Canada, our shipping is a flat rate of $4.95 for all lettermail orders under $49, and all parcel orders under $99. Anything over $99 ships for free anywhere in Canada, including YK and NWT.
• Shipping to the USA, our flat rate is $15 for all lettermail orders (which, when you work out the exchange rate difference, is really cheap for our American counterparts). Any parcel-sized packages ship for a flat rate of $25.
• Shipping internationally – please contact us for a quote.

Yes, we do!  Please contact us for our wholesale pricing list. We would love to work with you.

We usually get all packages out the door within 2 business days of an order being placed. Sometimes though, situations arise (family illness or vacations, items being out of stock, post office closures…) which cause temporary delays in shipping your parcel out.

Once the package is on its way, a tracking number is automatically generated by Paypal, and you can track it via Canada Post. Please contact us if you have any questions, or if you didn’t receive an email with the tracking number.

We CAN NOT accept any returns or exchanges on used flights and shafts. We offer a 30-day exchange on any product that is unused but not in original packaging. Barrels may be returned or exchanged for up to 30 days, but must be returned in the original packaging, along with the original flights, stems, and case (in unused condition) that accompanied it.

All parcels go through Canada Post, and are sent Expedited, which is tracked and insured, and can take 2 – 7 business days to arrive, depending on your location. Letter mail packages, which is used for small single items, can take 4 – 8 days to arrive

While defects are very rare, not every item is perfect. While we are very careful with our quality control, and inspect all of our items upon arrival, we may miss something. 

Please reach out if there is something wrong with your order, or if something was damaged while on-route to you.

• For refunds on unopened and unused product, we offer a 30-day window from time of order being shipped.
• Return shipping is the buyer’s responsibility.
• Refund will be provided within 5 business days of receiving original products in agreed upon condition.